Generally speaking, the price is about average when stacked up against other comparable options on the market. However, unlike most products of this kind, there is no option to save by signing up for an annual plan – only monthly subscriptions are available. Gusto offers a free 30-day trial, so you can try it out risk-free before committing. This feature allows businesses to streamline their payroll process by automatically syncing employee data and payment information with their payroll software. Employers no longer need to manually enter employee information or payment details, lowering the risk of mistakes and saving critical time.
Do I have to wait until the end of the year to switch payroll providers?
We believe everyone should be able to make financial decisions with confidence. Gusto is the brand name for the platform operated by the company ZenPayroll, Inc. It has an A+ rating with the Better Business Bureau (BBB), although neither Gusto nor ZenPayroll is accredited with the organization, which is a paid service. It launched as ZenPayroll in California in 2012 as part of the startup incubator Y Combinator, and it’s been available in all 50 states since 2015. It’s been backed by reputable investors valued at $9.5 billion as of August 2021.
Gusto’s phone support is only available Monday through Friday from 7 a.m. MT. Customers on the Premium plan get access to priority support, meaning they can skip the queue when they call, but there is no 24/7 phone support available. When a new employee signs their offer letter, Gusto facilitates the rest of the onboarding process to ensure they get properly set up for their new job even before day one. It even provides the option to send a digital welcome card to help the new employee feel welcomed.
Gusto Ratings At a Glance
As a CEO of a time tracking software company I need to know what my competitors are up to. That means I’m often researching about and/or playing around with their products — you know, it’s part of the job. One of the benefits of Gousto – compared to other recipe boxes out there – is the variety on offer. The most notable integrations are with Xero, QuickBooks, and QuickBooks Time (a time tracking app that solves Gusto’s limited time tracking capabilities).
- When a new employee signs their offer letter, Gusto facilitates the rest of the onboarding process to ensure they get properly set up for their new job even before day one.
- This feature is standard among payroll providers, and Gusto doesn’t disappoint.
- If you’re sold on Gusto, sign up and get started with your free trial.
- By default, Gusto has multiple other functionalities built into its software, such as health insurance (however, this is only available in 24 states for the moment), 401(k), workers’ compensation, etc.
Additionally, there have been reports of issues with Gusto’s customer support, including slow response times and difficulty resolving specific problems. Disappointingly, the software becomes sluggish and unresponsive, particularly when processing large volumes of data. Gusto bills itself as a full-service payroll solution and delivers on that claim. The software makes running bonus, off-cycle, and termination payrolls easy.
- Patriot is a top pick for payroll with benefits like affordable pricing, unlimited payrolls, US-based support, and free direct deposit.
- Next, Gusto provides a brief questionnaire that will help you decide on which of its three plans is the best fit for your business needs.
- Despite the wealth of features that Gusto offers, it’s not the best option for businesses that are growing quickly or large established businesses, as it’s not a very scalable option.
- If your workforce is small enough that the pricing is not an issue, Gusto provides first-class solutions for most of the important administrative areas of running a business.
Moreover, customers have taken note of the software’s growth, citing that its customer service has dropped as the software has grown. That said, compared to other payroll software, Gusto’s offerings are decidedly robust. Beyond full-service payroll tools, Gusto’s HR tools and benefits administration are on par with those offered by the leaders in the payroll industry, such as ADP Payroll and QuickBooks Online Payroll. Gusto does not handle the implementation process unless you’re on its Premium plan. While this means more work, it also means you will probably save a lot of time instead of waiting weeks for your software to be implemented. Gusto provides step-by-step instructions to lead you through the setup process and offers good customer support if you get stuck or have questions.
It’s noteworthy that customers frequently praise Gusto’s customer support team. As a cloud-based payroll solution, Gusto is compatible with nearly any device so long as you have an internet connection. There are no mobile apps for employers at this time, although you can run the software on your mobile browser. Employees have access to the Gusto Wallet mobile app to manage their earnings.
Testing Gusto out from the employee’s point of view, we were able to easily update our personal details, view and enroll in benefits and more. Upgraded Reviews scanned the web to find out what real users are saying about Gusto. The BBB details very similar complaints from hundreds of other businesses and had I looked first, I would’ve known. We ran payroll again and was moved to next day and ran each week with no issues up until 3/11. My only gripe with this recipe is that the portion was too small for me and I actually ended up eating two portions for one meal. Granted, this was a very big meal in the end (it was that time of the month, FYI) and 1.5 portions probably would have been better.
It was easier to request time off in the Gusto Wallet app, as we didn’t have to choose the time-off type first. We found time off policies easy to set up, and we like that Gusto suggests time off policies to include. Gusto has its own native applicant tracking tool available to Gusto Plus and Premium customers, but if you choose the Simple plan, you can integrate an external ATS, such as JazzHR or Greenhouse.
We are considering using them to offer healthcare benefits to our employees. Gusto came to my rescue as a small business owner, I didn’t know what was needed for new employees, payroll as well as the price. Gusto is affordable, they help with new hire reports, payroll, compliance. Based on what we were able to play with in the platform, Gusto guides you through payroll and benefits management in a way that makes these processes less overwhelming. You can be sure you’re doing things in the right order without missing a step. Gusto customers can contact customer support via chat, email or phone.
Gusto is payroll software that covers everything a business needs to maintain a happy workforce. This includes organizing payments, insurance, support and initial onboarding. Gusto’s payroll and HR/admin-related features are comprehensive and can be quite valuable for startups and small to mid-sized businesses.
All the data that you supply to Gusto is put to good use through its reporting and analytics features. You will get actionable insights on employee satisfaction, workforce expenses, project time, wages, hidden tax credits, and more. This feature also includes proactive updates and alerts for state and federal law changes or compliance notifications. Gusto also streamlines tasks related to hiring, onboarding, and retaining talent. While the company does claim to support businesses that want to scale, its hiring and onboarding functionalities include some complex manual processes that suggest otherwise.
Gusto allows employees to access and manage their own information by offering individual profile accounts. Users can download the Gusto mobile app, or sign in from the web, to view payday data, edit tax details, see available PTO and even clock in and out right on their phone. In addition, the platform shares income insights and personal tax documents such as W-2s.
When you do have access to it though, the agents are knowledgeable and friendly. We find Gusto’s platform to be exceptional, despite some navigation challenges for making changes to payroll amount. I would definitely recommend Gusto for anyone needing a payroll company. They made setting it up very easy and gusto review walked me through all of the necessary steps, including required (state and federal) forms and worker’s comp. I use Gusto to request time off, check my benefits, adjust my 401k and see my payroll.